Refund & Cancellation Policy

2) Company Information

British HACCP is a leading provider of HACCP Food Safety Training and HACCP Course Online courses in the UK. Based in London, we serve learners and organisations nationwide with accredited HACCP Course certification.

• Company: British HACCP
• Location: London, UK
• Website: https://british-haccp.co.uk/
• Email: [email protected]

Our platform delivers instant access to HACCP Food Safety Training, assessment, and HACCP Certificate generation. We are committed to transparent policies and excellent customer service for learners completing HACCP Refresher training or initial certification.

3) Important - No Refunds After Start

⚠️ Important - No refunds after start: Once an HACCP Course is purchased and you have started the training (accessed modules, content, or assessments), refunds are not possible. Course access is a digital educational service that cannot be returned or reassigned.

This strict policy protects the integrity of HACCP Course Online delivery and ensures fair access for all learners. Please review the course outline and prerequisites carefully before you begin.

4) Eligibility Before Starting a Course

In limited circumstances, you may be eligible for a cancellation review if you have not yet started your HACCP Food Safety Training:

• 14-day window: If you have not accessed any HACCP Course content, you may request a cancellation review within 14 days of purchase.
• No access requirement: Eligibility requires proof that no HACCP Course Online module, video, content, or assessment was accessed. Even viewing a single page of course material voids eligibility.
• Case-by-case review: Each cancellation request is assessed individually. Having an account does not automatically qualify for a refund.
• Original payment method: Approved refunds are processed to the original payment method only - we cannot redirect refunds to different accounts or payment methods.
• Corporate orders: For bulk HACCP Food Safety Training purchases in the UK or elsewhere, eligibility depends on whether any assigned learner has accessed content.

To protect your eligibility, do not access your HACCP Course until you are certain you wish to proceed with training.

5) Digital Content - Legal Basis

Access to our HACCP Course Online training constitutes the supply of digital content under UK and EU consumer law. Understanding this classification is important for your HACCP Course purchase:

• Immediate access: By starting your HACCP Food Safety Training, you expressly agree to immediate access to digital content.
• Waiver of cancellation right: You acknowledge that your right to cancel may be lost once you access HACCP Course Online modules, as the digital service has begun.
• EU Consumer Rights Directive: This policy aligns with the EU Consumer Rights Directive regarding digital content and distance selling.
• Industry standard: This reflects common practice across the HACCP training industry and e-learning sector in the UK and internationally.

We recommend reviewing all HACCP Course details, including module content, learning outcomes, and prerequisites, before starting. Once you begin your HACCP Food Safety Training, your HACCP Certificate journey has commenced and standard refund rights no longer apply.

6) Cancellations, Transfers & Substitutions

Understanding our transfer and substitution policy helps avoid complications with your HACCP Food Safety Training purchase:

• Non-transferable licences: HACCP Course licences are assigned to the named learner/account on purchase or first activation (accessing modules, content, or assessments) and are non-transferable.
• No person-to-person transfers: Transfers to a different person or account are not permitted at any time. Your HACCP Certificate will be issued to the registered learner only.
• Email corrections: If an email was entered incorrectly for the same learner, contact support before any access so we can correct the account details. Once HACCP Course Online content is accessed, changes are not possible.
• No partial refunds: We do not provide partial refunds for incomplete HACCP Food Safety Training modules. If you complete some but not all content, the licence remains assigned and no refund is available.
• Corporate substitutions: For bulk orders in the UK and beyond, learner substitutions may be possible only before the original learner accesses any HACCP Course content.

Ensure you enter the correct learner details at purchase. The HACCP Cert cannot be reissued to a different name after course access begins.

7) Technical Issues - Support Instead of Refunds

If you face access or playback issues during your HACCP Food Safety Training, our dedicated support team will provide troubleshooting and completion assistance. This includes browser checks, device compatibility verification, progress resets, and video playback solutions to help you successfully complete your HACCP Course Online course.

Technical problems do not qualify for a refund once HACCP Course content has been accessed. Our platform is optimised for learners across the UK and internationally - if you encounter difficulties, contact us and we will work to resolve them so you can obtain your HACCP Certificate.

8) Chargebacks & Disputes

Unauthorised or unjustified chargebacks after HACCP Course access is detected may lead to account suspension and HACCP Certificate invalidation. This protects the integrity of our HACCP Food Safety Training system and ensures fair treatment for all learners.

We always encourage contacting us first to resolve any concerns about your HACCP Course Online training. Our support team in the UK is committed to finding solutions that help you complete your certification successfully.

9) Corporate & Group Orders

Bulk enrolments, vouchers, and learners added to a corporate portal for HACCP Food Safety Training follow this policy. Whether your organisation is based in London, elsewhere in the UK, or internationally, these terms apply to all HACCP Course purchases.

Employers may set internal rules that are stricter than ours regarding HACCP Course Online completion deadlines or HACCP Refresher schedules. However, internal policies do not override this Refund Policy. For large-scale HACCP Food Safety Training programmes, contact us to discuss corporate arrangements before purchase.

10) Promotions, Vouchers & Funding

We offer various ways to save on HACCP Food Safety Training for individuals and organisations. Here is how promotions work with our refund policy:

• Automatic volume discounts: When 10+ HACCP Course places are added to the cart, the platform automatically applies a 10% discount. For 50+ places, a 20% discount is applied. This is ideal for organisations in the UK and beyond rolling out HACCP Food Safety Training across teams.
• Non-stackable discounts: The automatic bulk discount cannot be stacked with other promotional codes or offers.
• Checkout application: Discount codes, promotions, and government-funded programmes or similar funding (where applicable) must be applied and validated at checkout before completing your HACCP Course Online purchase.
• No retroactive application: Promotions cannot be applied after purchase. If you forgot to enter a code, the discount cannot be refunded.
• No cash exchange: Promotions and vouchers are not exchangeable for cash and have no monetary value outside of HACCP Course purchases.
• Funded training: If your HACCP Food Safety Training is funded by a government-backed programme or another funding body, refund eligibility may be affected by the funding terms.

For large corporate orders requiring custom pricing or funding arrangements, contact our team before purchasing to discuss options for your HACCP Certificate programme.

11) Payment, Currency & Taxes

All HACCP Food Safety Training and HACCP Course purchases are processed securely through our payment system.

• Prices for HACCP Course Online courses are displayed in GBP unless stated otherwise, reflecting our base in London, the UK.
• Electronic receipts are issued immediately after purchase, serving as proof of HACCP Food Safety Training enrolment.
• Corporate invoicing is available for bulk HACCP Course orders across the UK and internationally.

12) Processing Timeline & Method

Where a pre‑access cancellation review for an HACCP Course is approved, refunds are issued to the original payment method. This applies to all HACCP Food Safety Training products including HACCP Course Online and HACCP Refresher courses.

Processing timing varies by payment provider; please allow up to 14 days after approval for funds to appear on your statement. Learners in the UK and internationally should note that bank processing times may vary. We will confirm the expected timeline when your refund is approved.

13) How to Request a Cancellation Review

If you believe you may be eligible for a cancellation review, follow these steps carefully to preserve your eligibility:

1. Do not access the course: Do not log in or view any HACCP Food Safety Training content. Accessing modules, videos, or assessments will immediately void your eligibility for cancellation.
2. Email your request: Contact [email protected] with:
   • Your full name (as registered)
   • Order number or receipt reference
   • Email address used for the HACCP Course purchase
   • Reason for cancellation request
3. Wait for confirmation: Our team will review your request and verify that no HACCP Course Online content was accessed. We may request additional information.
4. Written decision: You will receive a written response confirming whether your cancellation has been approved or declined.

Cancellation reviews for HACCP Food Safety Training are processed within 3-5 business days. Learners in the UK and internationally follow the same process. If approved, your refund will be processed to the original payment method within 14 days.

14) Contact

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